Shipping policy
1. Shipping & Handling
All orders are processed within [3] business days. Orders are not shipped or delivered on weekends or holidays. Estimated delivery dates provided at checkout are estimates only and are not guaranteed.
All orders are processed within [3] business days. Orders are not shipped or delivered on weekends or holidays. Estimated delivery dates provided at checkout are estimates only and are not guaranteed.
2. Limitation of Liability
Trove of Collectibles is not liable for any products damaged, lost, or stolen during shipping. Once an order has been handed over to the carrier, the carrier assumes all responsibility for the safe and timely delivery of the package.
Trove of Collectibles is not liable for any products damaged, lost, or stolen during shipping. Once an order has been handed over to the carrier, the carrier assumes all responsibility for the safe and timely delivery of the package.
We are not responsible for:
- Delays: Any delays caused by the carrier, customs, or unforeseen circumstances (e.g., weather, labor strikes).
- Lost or Stolen Packages: Packages marked as "Delivered" by the carrier but not received by the customer.
- Damage in Transit: Physical damage to the product or packaging incurred during the transportation process.
3. Claims Process
If your order arrives damaged or is lost in transit, you must file a claim directly with the shipping carrier. Please save all packaging materials and damaged goods as they may be required for the carrier's investigation.
If your order arrives damaged or is lost in transit, you must file a claim directly with the shipping carrier. Please save all packaging materials and damaged goods as they may be required for the carrier's investigation.
- Damaged Goods: Email us at Ben@troveofcollectibles.com within 48 hours of delivery with photos of the damage to assist in your claim.
- Missing Packages: If your tracking shows "Delivered" but you have not received it, please contact the carrier immediately to open a trace.
4. Shipping Protection (Optional)
For added security, we recommend purchasing shipping insurance at checkout. This provides a direct path to reimbursement or replacement if the carrier fails to deliver your items in good condition.
For added security, we recommend purchasing shipping insurance at checkout. This provides a direct path to reimbursement or replacement if the carrier fails to deliver your items in good condition.