Return, Refund, Promotional Points, and Claims Policy

Last updated: July 24, 2026

This policy applies to purchases made from Trove of Collectibles unless different terms are clearly disclosed before purchase. Nothing in this policy limits any rights or remedies that cannot legally be waived.

Eligible Returns

We accept return requests for eligible products within 30 days after the product is delivered.

To qualify for a return, the product must:

• Be unused and in the same condition in which it was received;

• Include its original packaging, accessories, labels, and documentation;

• Show no signs of opening, alteration, damage, or use; and

• Be accompanied by a receipt or other proof of purchase.

A return request does not guarantee approval. All returns must be reviewed and authorized by Trove of Collectibles before the product is shipped back.

Final-Sale and Nonreturnable Products

Except when a product arrives damaged, defective, incorrect, materially different from its description, or a return is otherwise required by applicable law, the following products are final sale:

• Individual trading cards and collectible cards;

• Opened booster packs, booster boxes, collection boxes, starter decks, and other sealed products;

• Any product with damaged, removed, broken, or altered factory packaging or seals;

• Gift cards;

• Clearance or final-sale products; and

• Point-earning products when their promotional points are used to unlock another product, as explained below.

Individual cards cannot be returned because of buyer preference, market-price changes, grading results, minor condition differences reasonably visible or disclosed before purchase, or disagreement with a subjective condition assessment.

Customers may request additional photographs before purchasing an individual card.

Individual Card Condition

Card condition is inherently subjective. We make reasonable efforts to describe and photograph individual cards accurately, but differences of opinion concerning centering, surface condition, edges, corners, print quality, or potential grading results do not by themselves establish that a card is defective or incorrectly described.

We do not guarantee that any card will receive a particular grade from TAG or any other grading company.

This section does not apply when the wrong card is delivered, the card is materially different from its listing, the card is damaged during shipment, or applicable law requires another remedy.

How to Request a Return

To request a return, contact:

Email: ben@troveofcollectibles.com

Please provide:

• Your name and order number;

• The product involved;

• The reason for the request;

• Photographs or video showing the product and packaging; and

• Any other information reasonably requested to evaluate the claim.

Approved returns must be sent to:

Trove of Collectibles
271 W 1260 N
Sunset, UT 84015
United States

If a return is approved, we will provide return instructions and, when applicable, a return shipping label. Products returned without prior authorization may be refused and returned to the sender.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery. Contact us as soon as reasonably possible if:

• A product arrives damaged or defective;

• You receive the wrong product;

• A product is missing from the shipment; or

• A product is materially different from its description.

We will review the order and available evidence and provide an appropriate remedy when the claim is verified. Depending on the circumstances and product availability, the remedy may include replacement, store credit, a partial refund, a full refund, or another remedy required by applicable law.

Do not discard the shipping package, product packaging, shipping label, or packing materials until the claim has been resolved.

Opening-Video and Claim Evidence

For collectible cards, sealed products, high-value products, missing-item claims, and claims involving damage, alteration, or tampering, customers should record one continuous video that clearly shows:

• The unopened shipping package;

• The shipping label;

• Every sealed side of the package;

• The complete opening of the package;

• The removal and inspection of every product; and

• The claimed issue before the product or package leaves the camera’s view.

The video should contain no cuts, edits, interruptions, or off-camera handling.

We may also request photographs, packaging, shipping labels, order information, or other evidence reasonably necessary to evaluate a claim.

Failure to preserve or provide sufficient evidence may prevent us from verifying a claim and may result in the claim being denied. This evidence requirement does not limit any rights or remedies that cannot legally be waived.

Promotional Points and Restricted Products

Certain products earn promotional points that may be used within the same order to unlock designated promotional or restricted products.

When promotional points are used:

• The point-earning products and the products they unlock are treated as one connected promotional transaction;

• Point-earning products cannot be returned or exchanged separately from the products they unlocked;

• Promotional points have no cash value and cannot be redeemed for cash;

• Promotional points cannot be transferred to another customer or order unless Trove of Collectibles expressly permits it; and

• Cancelling or removing a point-earning product may cause the unlocked product to become ineligible for purchase.

Point-earning products become final sale once their points are used, except when a return or other remedy is required because a product is damaged, defective, incorrect, materially different from its description, or applicable law requires otherwise.

If a connected promotional transaction is approved for return, all point-earning products and all products unlocked through those points must ordinarily be returned together in their original condition. No refund will be issued for a partial return that would leave the original promotional requirement unsatisfied, except where applicable law requires a different result.

Exchanges

We do not guarantee direct exchanges.

The fastest way to obtain a different eligible product is to request a return. After the return is approved, you may place a separate order for the replacement product.

Final-sale products remain ineligible for exchange except when an exchange or other remedy is required by applicable law.

Refunds

After receiving and inspecting an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval. Processing times imposed by banks, credit-card companies, or payment providers are outside our control.

Original shipping charges are nonrefundable unless the return results from our error, the product arrived damaged or defective, or applicable law requires otherwise.

If more than 15 business days have passed since we approved your refund, contact ben@troveofcollectibles.com.

Order Cancellations

An order may be cancelled only before it has entered processing or shipment. We cannot guarantee that a cancellation request will be completed before fulfillment begins.

Orders containing promotional-point products may only be modified or cancelled if the resulting order continues to satisfy all promotional-point requirements.

European Union and Other Mandatory Consumer Rights

If an order is subject to European Union consumer law, an eligible customer may have the right to withdraw from an online purchase within 14 days after receiving the product, without providing a reason, subject to applicable statutory exceptions.

Customers exercising an applicable withdrawal right may be responsible for direct return-shipping costs unless Trove of Collectibles agrees otherwise or applicable law requires us to cover those costs.

Products must be handled only as reasonably necessary to inspect their nature, characteristics, and function. The customer may be responsible for diminished value caused by handling beyond what is reasonably necessary.

Nothing in this policy excludes rights concerning faulty, damaged, misrepresented, or incorrect products, or any other consumer rights that cannot legally be excluded or limited.

Policy Acceptance

By completing a purchase, the customer acknowledges that they have had an opportunity to review this policy.

Where a separate policy-acceptance checkbox is displayed, selecting that checkbox confirms the customer’s acceptance of this policy, including the individual-card, sealed-product, opening-video, and promotional-points provisions.

Contact Information

For return, refund, or order questions, contact:

Trove of Collectibles
271 W 1260 N
Sunset, UT 84015
United States
Email: ben@troveofcollectibles.com